Terms and Conditions

In these Terms, the following words have the meanings set out below unless the context requires otherwise.

Account: your registered GRZ Gaming account used to access the Portals and Services.

Digital Goods: the electronically supplied products and top-ups offered on the Portals, including Direct Top-Ups, Game Points, Gift Cards, Wallet Cards, Prepaid Cards, Digital Vouchers, Redeem Codes and Gaming Subscription Cards, as described in the relevant product listing. This term is used for convenience and does not determine a product’s legal classification or alter your statutory rights.

Digital Voucher: an electronic voucher redeemable for a specified prepaid value, wallet balance, in-game currency or gaming subscription period with the issuer or platform identified in the product description.

Direct Top-Up: a service through which purchased in-game currency or credits are credited directly to the game account identified by the customer, without issuing a Redeem Code to the customer.

Game Points: in-game currency or credits that can be used within a particular game to obtain in-game items or services.

Gaming Subscription Card (Time Card): a prepaid digital voucher that provides or renews a specified period of access to a gaming subscription service, as described in the product listing.

Gift Card: an electronic gift card containing prepaid value, redeemable with the issuer or platform identified in the product description. A gift card issued by GRZ Gaming for use on the Portals is a GRZ Gaming Gift Card.

GRZ Gaming Gift Card: an electronic gift card issued by GRZ Gaming containing value redeemable on the Portals, subject to Section 9.

GRZ Gaming Points: promotional reward points awarded by GRZ Gaming for eligible purchases or activities under the reward rules displayed on the Portals, including any other name used for those points.

Parties: GRZ Gaming and you. “Party” means either of them.

Portals: grzgaming.com and any other website administered by GRZ Gaming that expressly adopts these Terms.

Prepaid Card: a prepaid digital card or voucher representing a specified value or credit, redeemable with the issuer or platform identified in the product description.

Redeem Code (PIN): an electronically delivered code used to redeem prepaid value, a wallet balance, in-game currency or gaming subscription time with the relevant issuer or platform.

Services: the sale and electronic delivery of Digital Goods and the provision of Direct Top-Up services through the Portals.

Store Credit: the credit balance recorded in your Account for use on the Portals. Paid balances and promotional credits may be subject to different rules where those differences are clearly disclosed.

Terms of Service: these Terms, together with the applicable product description, the Refund Policy & Disclaimer and any product-specific conditions brought to your attention before purchase. Changes are governed by Section 21.

Wallet Card: a prepaid digital card or voucher used to add funds or credit to an account balance on the platform identified in the product description.

Product scope

GRZ Gaming does not sell CD keys, game-activation keys or software licence keys. Our redeem codes and PINs provide prepaid value, wallet balances, in-game currency or gaming subscription time; they do not activate a licence for an individual game or software product.

Subject to your compliance with these Terms, GRZ Gaming grants you a limited, non-exclusive, non-transferable licence to access the Portals and use the Services for their intended purpose. Commercial use or resale requires our permission or a separate business or reseller arrangement.

You may not reproduce, copy, sell, redistribute or commercially exploit the Portals, their software or their content without permission, except where permitted by law. This does not prevent you from accessing and retaining your purchased codes, order records or copies of these Terms for their intended use.

Access may be restricted or withdrawn only in accordance with these Terms, including Section 18. Restrictions on use of the Portals do not automatically remove rights arising from a paid order.

When you create an Account, place an order or otherwise use the Services, you confirm that:

• You have the legal capacity to enter into the transaction. Where local law permits a parent or guardian to act on behalf of a person who lacks that capacity, the parent or guardian must provide the necessary permission and accept responsibility as required by law.
• Your use of the Services and any purchase you make comply with laws applicable to you. Nothing in these Terms transfers GRZ Gaming’s own legal or licensing obligations to you.
• The personal information and documentation you provide, including your name, telephone number, address and email address where requested, are accurate. You will promptly tell us of relevant changes.
• You are authorised to use the payment method and game or platform account details supplied with your order.
• If you act for a business, you have authority to bind that business to the transaction.

You are responsible for obtaining the equipment, software and internet connection needed to use the Portals, and for third-party charges associated with that access.

You must have a valid Account where required for the Service you are using. We may ask you to verify information such as your name or mobile number and may require you to be signed in and to use a valid payment method. Any information requested will be handled in accordance with our Privacy Policy and applicable law.

Keep your password and other access credentials confidential. Take reasonable steps to secure your Account and notify us promptly if you suspect unauthorised access. We may rely on instructions that we reasonably believe are genuine, but we will investigate disputed or suspicious instructions. Use of your Account by a third party does not automatically make you liable for every transaction or exclude responsibility for our own errors or failures.

Unless we have authorised a business or reseller arrangement, the Services are for your own permitted use and not for unauthorised commercial exploitation.

You must not:

• Use the Portals for fraud, illegal activity, infringement of intellectual property rights or unauthorised access to other people’s accounts or information.
• Upload or transmit unlawful material, viruses, malicious code or anything intended to disrupt the Portals or other users’ systems.
• Harass, threaten, abuse or deliberately disrupt other users, our staff, suppliers or partners.
• Use GRZ Gaming’s or a third party’s trademarks or other protected materials without permission or another lawful basis.
• Use information obtained through the Portals to send unsolicited commercial messages or improperly solicit other customers.
• Circumvent reasonable security measures or misuse an order, payment, reward or redemption process.

Follow the relevant product instructions and any reasonable platform rules made available before your use of the affected Service. Rules added later cannot retrospectively alter a completed purchase or remove your statutory rights.

If we send you incorrect, incomplete or unintelligible information, please tell us promptly. If you receive another person’s confidential information, do not use or disclose it; notify us and securely delete it where appropriate.

We may send messages necessary to operate your Account, fulfil orders or explain relevant changes. Marketing communications are handled separately in accordance with applicable permissions and law. Account registration is not an irrevocable consent to marketing.

Any refusal or restriction of access will be handled under Section 18.

Digital Goods must be used in accordance with the product description and the relevant issuer’s rules made available before purchase. Check the platform, region, currency, value, expiry date and any account or redemption restrictions before ordering.

Except where the product expressly permits it or applicable law requires otherwise, Digital Goods are not exchangeable for cash. This does not prevent a refund where one is legally due. Gifting, transfer or resale is subject to the product’s disclosed rules and any authorised reseller arrangement.

Refund and exchange policy

As our voluntary refund policy, we do not offer change-of-mind refunds or exchanges once a valid digital code matching your order has been supplied, or a direct top-up has been correctly completed to the account and for the amount you specified. This restriction does not affect any statutory cancellation right or any remedy available for faulty, incorrectly supplied or undelivered products.

If a code is invalid, does not match your order, or has not been delivered as agreed, or if a top-up has failed or been supplied incorrectly, contact us. We will investigate and provide any remedy required by applicable law. Depending on the circumstances, that may include correction, replacement, completion of delivery, a price reduction or a refund.

Legal remedies are not merely discretionary goodwill exceptions. A supplier’s investigation or refusal does not, by itself, remove your rights against GRZ Gaming.

Please report problems promptly to help us investigate. A delay in contacting us does not automatically remove your statutory rights. Any applicable legal time limits and evidential requirements continue to apply.

Statutory cancellation rights

Where UK statutory cancellation rules apply to a service contract or digital content not supplied on a physical medium, the usual cancellation period ends 14 days after the day the contract is made, subject to any extension required by law.

For qualifying digital content, the early-supply exception requires your express consent to supply during the cancellation period, acknowledgement of the loss of cancellation rights when supply begins, and the required contract confirmation. For a qualifying service, starting performance does not by itself end the cancellation right; the relevant exception requires full performance following the required request and acknowledgement.

These exceptions do not apply automatically to every voucher or top-up. The applicable rules depend on the product and law. Accepting these Terms or making a payment alone is not the required specific consent.

The Refund Policy & Disclaimer explains how to cancel, the effect of early supply and how refunds are handled. Nothing in any other section overrides your rights described here.

Available payment methods, currencies and the amount payable are shown during checkout. Any exchange rate applied by GRZ Gaming is reflected in the price presented before you confirm payment. Your payment provider may apply its own disclosed charges or conversion terms.

You are responsible for the agreed purchase price and any applicable taxes or other charges clearly disclosed before you place your order. We will not increase the price of an accepted order without your agreement.

We may decline a payment or pause an order where reasonably necessary, for example because payment has failed, information needs verification, there is a reasonable suspicion of fraud, or processing would breach the law. We will explain the position where legally permitted and refund money due for any order we cancel without supplying the agreed product or Service.

Payment methods may change for future orders. A change does not remove our obligations for an order already paid for.

Read the product description carefully and check the game, server, player ID, account name, region and amount, as applicable. Contact us promptly if you discover an error. We will try to help where processing can still be stopped or corrected, but a request does not guarantee that a completed top-up can be reversed.

To the extent permitted by applicable law, GRZ Gaming is not responsible for a top-up error resulting solely from incorrect details provided by you where we have correctly followed those details. This does not exclude responsibility for errors caused by us, misleading product information or any liability that cannot legally be excluded.

Questions about a payment or order can be sent to Live Support or support@grzgaming.com.

The Services are generally available daily, but access may be interrupted by maintenance, faults, network problems or events outside our reasonable control. We do not promise that the Portals will be available without interruption.

We will take reasonable steps to maintain the Services and address problems. Planned changes to procedures or operation will not retrospectively alter the agreed terms of a paid order.

We may temporarily restrict access where necessary for maintenance, security or another reason described in Section 18. Restrictions will be proportionate to the circumstances, and we will provide notice where reasonably practicable.

An interruption does not automatically remove our obligation to fulfil an order or provide a remedy for non-delivery. Your refund and cancellation rights remain as described in Section 5 and the Refund Policy & Disclaimer.

This section applies where Store Credit is available on the Portals.

You must have sufficient Store Credit to cover a purchase made using that balance. Where supported, you may add Store Credit using the payment methods shown on the Portals. If the balance is insufficient, we may decline or pause the transaction or ask you to pay the difference using another available method.

Paid Store Credit is distinct from promotional credit. Any restrictions on promotional credit must be explained when it is awarded. Promotional credit is not redeemable for cash unless its terms or applicable law provide otherwise.

The standard validity period for Store Credit is two years from the date each amount was first credited, unless a longer period is stated when it is supplied or is required by law. Any expiry applicable to paid Store Credit must be clearly disclosed before purchase. We will not shorten the validity of an existing paid balance retrospectively. An expiry does not remove an existing legal entitlement to a refund.

We may correct a balance to address a genuine error, a refunded or reversed transaction, or substantiated misuse. We will provide an explanation where legally permitted. We will not arbitrarily remove a legitimately acquired paid balance.

When an Account is closed, any unused paid Store Credit remaining will be refunded, subject to lawful adjustments for amounts genuinely due and any requirements of applicable law. Promotional credit is handled under the rules disclosed when it was awarded.

We will not substitute Store Credit for a monetary refund that you are legally entitled to receive unless you expressly agree.

Third-party gift cards, wallet cards and vouchers

Third-party Gift Cards, Wallet Cards and vouchers are redeemable with the issuer or platform identified in the product description. Their value, currency, region, expiry and redemption or transfer restrictions are those disclosed for the product. The GRZ Gaming Gift Card rules below do not automatically apply to third-party products.

Your rights against GRZ Gaming for a faulty, incorrectly supplied or undelivered product remain unaffected by the issuer’s rules.

GRZ Gaming Gift Cards

The following rules apply only where a Gift Card is expressly issued by GRZ Gaming for redemption on the Portals:

• The Gift Card is redeemed in a single transaction. If its value exceeds the purchase price, the unused amount is credited to your Account as Store Credit. If the purchase price exceeds its value, you must pay the difference using Store Credit or another available payment method.
• Its denomination and currency are shown with the Gift Card. It cannot be used to purchase another GRZ Gaming Gift Card unless the product terms expressly allow this.
• Gifting or transfer before redemption is permitted only as stated in the product description. Once redeemed, the resulting Account balance is subject to the Store Credit rules. Cash redemption is not offered except where required by law or as part of a refund to which you are entitled.
• The standard validity period is two years from the original purchase date, unless a longer period is stated before purchase or required by law. The applicable expiry must be disclosed before purchase. We will not retrospectively shorten it. Redemption into Store Credit does not shorten any longer paid validity period already promised.
• Keep the Gift Card and any redemption details secure. To the extent permitted by law, we are not responsible for losses resulting solely from your loss, disclosure or misuse after valid delivery. This does not exclude responsibility for our own errors or failures.
• We may temporarily restrict redemption if we reasonably suspect fraud, theft or an invalid Gift Card, and investigate. Any cancellation or balance adjustment must have a lawful basis and must not remove a legitimate customer’s statutory rights.

Refund requests are handled under Section 5 and the Refund Policy & Disclaimer. Additional Gift Card conditions must be disclosed before purchase and cannot retrospectively reduce existing rights.

Where a GRZ Gaming rewards programme is offered, points may be awarded for eligible purchases or activities as described in the programme rules displayed on the Portals.

The available rewards and the number of points required for redemption will be shown before you redeem them. Points have no cash value and cannot be exchanged for money.

The standard validity period is two years from the date points are awarded, unless a different period is clearly stated before the relevant activity or award. Existing points will not be retrospectively subjected to an undisclosed shorter expiry.

We may adjust points to reflect a refunded or reversed order, a genuine error or substantiated misuse. Changes to future earning or redemption rules will be communicated reasonably and will not undo an already completed valid redemption.

Unredeemed promotional points are forfeited when an Account is closed, subject to any rights that cannot lawfully be excluded. This does not permit forfeiture of paid Store Credit, Gift Card value or any refund legally due to you.

Electronic delivery

Digital Vouchers, Gift Cards, Wallet Cards, Prepaid Cards, Redeem Codes and Gaming Subscription Cards are supplied electronically. They do not include printed manuals, physical media, packaging, physical cards or other physical items.

Your code or PIN will be available in your order history after the order has been completed. Delivery timing and any relevant requirements are as stated in the product description and checkout information.

Direct Top-Ups are credited to the account identified in your order rather than supplied as a code for you to redeem.

Checking your purchase

Before payment, check the product, platform, region, currency, denomination, account details and any redemption restrictions. Contact us promptly if a code is missing or an order appears incorrect. Order confirmation does not remove a remedy for a product that was misdescribed or incorrectly supplied.

Refunds and security

As our voluntary refund policy, we do not offer change-of-mind refunds or exchanges once a valid digital code matching your order has been supplied, or a direct top-up has been correctly completed to the account and for the amount you specified. This restriction does not affect any statutory cancellation right or any remedy available for faulty, incorrectly supplied or undelivered products.

The refund, cancellation and remedy provisions in Section 5 and the Refund Policy & Disclaimer apply to all products covered by this section. There is no separate six-month forfeiture rule.

Keep your codes and Account access details secure. Do not publish a full code in a public review or message. Losses caused solely by your disclosure or misuse after valid delivery are not our responsibility to the extent permitted by law; losses caused by our errors or failures remain subject to applicable law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited. Your statutory rights concerning products and Services remain unaffected.

Consumer customers. We are responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law. We do not exclude that responsibility merely because a product originates with a third-party issuer. If you purchase as a consumer for personal use, we are not responsible for business losses that do not form part of that consumer transaction, except where the law requires otherwise.

Business customers. Subject to the protections above and to applicable law, we do not accept liability for indirect or consequential business losses, including lost profits, revenue or business opportunities. Our aggregate liability for a business claim is limited to the greater of the price paid for the affected order and the total paid by that customer for our Services in the three months preceding the event giving rise to the claim. This limitation does not permit us to retain payment for an unfulfilled order without a lawful basis.

Third-party platforms may have separate terms for the operation of their games or accounts. Those terms do not remove GRZ Gaming’s own obligations as the seller of the product or provider of the Service you purchased from us.

Copyrights, trademarks, service marks and other intellectual property belong to their respective owners. References to games, publishers or platforms identify the products being offered and do not, by themselves, imply sponsorship, endorsement or affiliation.

GRZ Gaming provides the retail and top-up Services described in the relevant listing. Unless expressly stated otherwise, GRZ Gaming is not the publisher or operator of the underlying game or platform.

Intellectual property owned by GRZ Gaming or its licensors remains their property. These Terms grant only the limited rights necessary to access the Portals and use the Services as permitted. They do not grant a general right to use our branding, logos, product names or protected materials, or those of third parties.

Transactions and communications depend on telecommunications and data networks, which may be affected by faults or delays. We will take reasonable care in operating the Portals but cannot guarantee that every notification will arrive without delay.

Check your order history and any order information provided to you. Contact us if a payment has been taken but no corresponding order or delivery is shown, or if you notice an inconsistency.

A delayed notification does not by itself establish that a product was correctly delivered, remove our obligation to investigate or override your refund, cancellation or other statutory rights.

Notify GRZ Gaming promptly through Live Support or support@grzgaming.com if you believe your Account has been compromised or used without authorisation.

We may temporarily restrict access while investigating, where reasonably necessary to protect you, other users or the Services. We will take reasonable steps to investigate and communicate the outcome where legally permitted.

Responsibility for unauthorised transactions will be assessed in light of the circumstances and applicable law. You are not automatically liable for every transaction made before you reported the problem, and these Terms do not exclude responsibility for our own security failures or errors.

We handle personal information in accordance with applicable data protection law and our Privacy Policy.

Where lawful and necessary, we may share information with parties involved in providing the Services, processing payments, checking orders, preventing fraud, resolving disputes or meeting legal obligations. We may also disclose information where required by a court, regulator or other competent authority.

Any disclosure must have a lawful basis and be limited to what is appropriate for its purpose. These Terms do not give us an unrestricted or irrevocable permission to disclose personal information, and do not replace a consent that must be obtained separately under applicable law.

Please read our Privacy Policy for further information about our processing activities, recipients and your rights.

These Terms and any contractual dispute arising from them are governed by the laws of England and Wales, subject to the mandatory consumer protections described below.

Consumer customers. This choice of law does not deprive you of mandatory consumer protections available under the law of your country of habitual residence where those protections apply. You may bring proceedings in the courts of England and Wales or in another court that has jurisdiction under applicable law, including the courts of your home jurisdiction where the law gives you that right. Nothing in these Terms requires you to use a foreign court where that would unlawfully restrict your rights.

Business customers. Unless a separate written agreement provides otherwise, the courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms, subject to any mandatory rule of law.

You must comply with laws applicable to your use of the Services, including any relevant cross-border purchase or redemption restrictions. GRZ Gaming remains responsible for its own legal obligations.

If you are a business customer, you are responsible for reasonable, documented losses directly caused by your unlawful use of the Services or material breach of these Terms, to the extent recoverable under applicable law. This does not cover losses caused by GRZ Gaming’s own breach or negligence. Consumer responsibility is determined by applicable law and is not subject to an unlimited indemnity.

We may restrict, suspend or terminate access where reasonably necessary because of a material breach of these Terms, non-payment, a reasonable suspicion of fraud or unauthorised use, a security risk, or a legal requirement.

Where reasonably practicable and lawful, we will explain the reason, give notice and allow an opportunity to address a remediable problem. Immediate action may be necessary for fraud, security or legal reasons. Any restriction will be proportionate to the circumstances and will not continue longer than reasonably necessary without a continuing justification.

During an investigation, we may pause affected orders, code access, redemptions or Account functions where necessary. We will communicate the outcome where legally permitted. A restriction does not automatically invalidate an unrelated, validly purchased product or cause you to forfeit a legitimate paid balance.

If the Services or your Account are permanently closed:

• Your permission to access the affected Services ends, but rights and obligations relating to existing orders survive where appropriate.
• You remain responsible for amounts lawfully due for products or Services already supplied.
• We will fulfil or refund outstanding paid orders as required by the contract and applicable law. Remaining paid Store Credit is handled under Section 8.
• We may offset only amounts that are genuinely due and may lawfully be offset, and will explain any deduction. Disputed or unsubstantiated allegations do not create an automatic right to keep customer funds.

We may discontinue a Service for genuine operational reasons with reasonable notice where practicable. This will not remove a remedy for an existing order, extinguish mandatory consumer rights or permit arbitrary confiscation of paid value.

You may contact GRZ Gaming by email at support@grzgaming.com, through Live Support on grzgaming.com, or by post to 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Refund requests and statutory cancellation notices do not need to be sent by registered post. Any clear communication that satisfies applicable law may be used. The Refund Policy & Disclaimer includes an optional cancellation form.

We may communicate with you using the email address associated with your order or Account, through Account messages, or by another appropriate method. General notices may also be published on the Portals.

Where the law requires an individual notice or information in a durable form, such as an email you can retain, we will use an appropriate method rather than relying only on a change to a web page. The legal effect and timing of a notice are determined by applicable law, not an automatic assumption that an undelivered message was received.

A delay or failure by either Party to exercise a right does not, by itself, waive that right or prevent its later exercise.

If a court or other competent authority finds a provision invalid or unenforceable, that provision will not be relied upon to the extent of the invalidity. The remaining provisions continue to apply where the contract can lawfully continue without it.

An invalid provision does not give GRZ Gaming an unrestricted right to replace it retrospectively or reduce rights already acquired by a customer. Any revision is subject to Section 21 and applicable law.

We may update these Terms to reflect changes in the Services, legal requirements or reasonable operational needs. The revised version will show its version date and be published on the Portals.

Updated terms apply to future orders from publication or a later stated effective date. They do not retrospectively alter an accepted order, shorten an existing paid entitlement or remove a refund or remedy that has already arisen, unless a change is legally required or you expressly agree to it where agreement is valid.

Where a material change affects an ongoing Account or Service, we will provide reasonable advance notice where practicable, explain its effect and respect any right you have to end the affected arrangement. Urgent legal or security changes may take effect sooner where necessary.

Continued use of the Portals does not, by itself, waive your statutory rights or constitute consent to retrospective changes to a completed purchase.

You may not assign your contractual rights or obligations without our prior written consent, which will not be unreasonably withheld where assignment would not prejudice legitimate interests. This does not restrict a transfer permitted by the relevant product terms or any right that applicable law allows you to transfer without consent.

Any permitted assignment does not reduce statutory consumer rights or create an additional fee not previously agreed.

These Terms bind GRZ Gaming and the customer, and their lawful successors, personal representatives and permitted assigns where applicable. They do not impose obligations on another person unless that person is legally bound by them.

Provisions intended to survive the end of an Account or order continue to apply where lawful. Your accrued rights, including any refund or other remedy legally due, remain unaffected.